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POY
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Fans :: Fans with Disabilities

POLICY ON TREATMENT OF DISABLED SUPPORTERS AND VISITORS



Introduction


Celtic Football Club has a straightforward social mission statement:

"To maximise all opportunities to disassociate the Club from sectarianism and bigotry of any kind. To promote Celtic as a Club for all people, regardless of sex, age, religion, race or ability."

This Policy is an extension of this statement and sets out our commitment to the interests of those of our supporters, customers and visitors who are disabled.

Additional information and details of our facilities can be found on our website, www.celticfc.net.

Key principles


Celtic is committed to taking reasonable and practical steps to address the needs of disabled people in obtaining safe and secure access to our premises and enjoying the experience and services we offer.

We seek to treat all of our supporters, customers and visitors fairly and with respect at all times.

Communication and information


We will make relevant information available in a clear and manageable form.

Communications


Communication is not a one-way process. To learn about, understand and address the needs of disabled people, let us know what we can do to help and where we can improve.

You can do this most effectively by going through the Celtic Disabled Supporters Association (CDSA) who we meet with regularly. Membership of the CDSA is free, and you do not need to be a ticket holder to join. The CDSA also hold regular social functions which often includes present and past players.

You can contact them through the following link: www.celticdsa.co.uk.

If a disabled person tells us about particular needs or requirements, we will do everything we reasonably can to assist.

Contact Shaleen McAtasney on either 0141 551 4351 or via e-mail at smcatasney@celticfc.co.uk 

Complaints


Complaints will be dealt with honestly and fairly. We will tell you whether we agree with you and what action we intend to take.

If you have a complaint or feedback, please tell us. You can contact our administrator on 0141 551 4351 or e-mail smcatasney@celticfc.co.uk


Training


Celtic provides practical and relevant training to those of its employees who deal regularly with disabled people.

The extent of the training we do and its effectiveness is kept under review.


Infrastructure improvement programme


Various improvements have been identified and are being addressed as part of an ongoing improvement programme.

Where larger scale alterations are undertaken, works necessary to comply with legal requirements and make our premises easier for disabled people to use, are part of the planning process.


Monitoring and review


Celtic recognises the need to keep this Policy and the steps taken to implement it under regular review. Constant improvement is sought.

Issues affecting, or which may affect, disabled people form part of the agenda of the Company's Health and Safety Committee, which includes representatives from all areas of our business.

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